We are pleased that you are interested in the services and offers of Haarklinik Trading AG (hereinafter: "Haarklinik").
This privacy policy informs you how and why we process, i.e. collect, store, use and, if necessary, pass on your personal data and non-personal data when you use our website(https://www.haar-klinik.com; hereinafter: the "website") and our services. The statement also provides you with an overview of your rights with regard to the processing of your data and your control options with regard to its management.
As a general rule, we only process and use your personal information to provide and improve our products and services, to process any contractual relationship with you or to protect other legitimate interests in accordance with this Privacy Policy.
The Haarklinik is responsible for the website and data protection. If you have any questions about this privacy policy or other questions about data protection, would like to request information or request the deletion/correction of your data, please contact us.
By e-mail:
hey@haar-klinik.com
Or in writing by post to:
Haarklinik Trading AG
Ruessenstrasse 18
6340 Baar
Switzerland
2.1 When visiting our website
You visit our website anonymously and without registering. However, as with most websites, visitor information is automatically collected via web server technology, which your browser automatically sends (so-called protocol or log data). This log data includes information such as the IP address (Internet Protocol) of your computer, details of the browser type, the browser version, the Internet service provider, the sub-pages of our website that you visit, the time and date of your visit, the time spent on these pages and other statistical data.
This information is collected and processed in particular for the purpose of technically enabling the use of our website and the products and services offered (connection establishment), ensuring and improving the security and stability of our systems, analyzing the interest in our services and products and optimizing them, for example by improving our products, marketing measures or customer-related advertising. You will not be identified and there will be no link between the automatically collected personal data and any personal data already stored by us or to be stored in the future.
2.2 When booking a free video consultation
When you book a free video consultation on our website, we ask you to provide some personal data that we need as preliminary information for the preparation of the video consultation and for your inclusion in our internal customer database ("Customer Relationship Management", hereinafter: "CRM tool"), namely:
- First name/last name
- E-mail address
- Phone number
- Gender
This data is used to open a customer account for you in our internal CRM tool. This customer account is the basis for the future maintenance of the customer relationship and, in the case of an order, for contract processing. It documents the entire customer relationship, namely your contact details, past orders, inquiries, etc. Of course, you can request the complete deletion of your customer account and your personal data in our internal CRM tool at any time if this is no longer in your interest (see section 12).
2.3 When completing the questionnaire and/or participating in the free video consultation
To enable us to provide you with a treatment offer tailored to your needs and your scalp and hair situation as well as a non-binding prognosis of the expected treatment result, we need detailed information on the development of your scalp and hair problems, your general state of health (physical and mental), any other medication you may be taking and any family predisposition. We therefore need specific health data from you in order to offer you the best possible treatment. For this purpose, we ask you to complete a questionnaire before you take part in the free video consultation. If you do not wish to complete this questionnaire, you can also answer the relevant health questions verbally during the video consultation. It is also conceivable that you only complete the questionnaire, but do not attend the video consultation. Of course, answering the health questions is voluntary in any case, and you can choose not to answer any or all of the health questions. However, the lack of relevant health data makes it difficult for us to develop a treatment offer tailored to you.
If you voluntarily provide us with such health data, it will be collected solely in your interest for the purpose of determining the optimal treatment for you, stored exclusively in our internal CRM tool and under no circumstances passed on to third parties (with the exception of our partner company Haarklinik GmbH, Pfingstweidstrasse 60, 8005 Zurich (Switzerland); see Section 5).
2.4 When ordering products
If you are satisfied with your individual treatment offer and
If you wish to order the corresponding products, in addition to the above-mentioned information, we require your residential and delivery address so that we can identify you as a contracting party and process the contract, in particular invoicing and product shipment. This information is also stored in our internal CRM tool.
If you choose an online payment option such as Google Pay, Apple Pay or credit card to purchase a product, payment is made via the online payment system of the respective provider. In this case, personal and payment data is processed directly by the provider of the respective payment system. We do not know or store your payment data. The data protection provisions of the respective provider of the online payment system also apply.
If you select the payment option "on account" or "payment by installments", we will pass on the data required for invoicing to the factoring company MF Group, to which the purchase price claim is also assigned (see Section VI GTC). First name/last name, address, e-mail address, telephone number and details of the order (products ordered, invoice amount, order date) are required for invoicing. Your health data, which will not be passed on, is of course not required for this purpose.
We store the relevant information in connection with the order and use of your current and previous products, i.e. the type of products, the number of products per order and the payment amount, in the internal CRM tool for any subsequent orders. We also reserve the right to use this information for our own marketing and analysis purposes.
The Haarklinik ic is entitled to use your data for the purposes of customer-related advertising and information. This applies in particular to the Haarklinik 's own information and marketing measures by e-mail, telephone, post, text or image messages or via other information channels. It is also possible that we may use this data to provide you with personalized information and advertising via our website.
The email address we receive from you will be used as our digital address to send you marketing and other information from and about The Haarklinik that may be of interest to you. You can unsubscribe from these or other communications from us at any time by following the unsubscribe (opt-out) instructions in the email we send you.
By providing your e-mail address when completing the personal questionnaire and/or booking a free video consultation, you automatically subscribe to our newsletter, with which we inform you regularly (approximately once a month) by e-mail with useful content about our products and services. You can unsubscribe from the newsletter at any time by e-mail anXXXX@haar-klinik.com or in writing by post to Haarklinik TradingAG, Ruessenstrasse 18, 6340 Baar (Switzerland). You will also find an "unsubscribe" link at the bottom of every newsletter, which you can use to easily unsubscribe from the newsletter.
5. do we pass on information to third parties?
The personal data you provide will not be sold, rented or traded in any other way by the Haarklinik .
Haarklinik Trading AG and its partner company Haarklinik GmbH, Pfingstweidstrasse 60, 8005 Zurich (Switzerland), are managed centrally in some areas, which is why certain information that is transmitted to Haarklinik Trading AG is also transmitted to Haarklinik GmbH for central processing.
The Haarklinik may pass on your data to third-party companies that support us in the operation of our website, in the execution of our business, in contract processing or in the maintenance of our website for further processing in order to evaluate, improve and tailor our offers and services, for customer care or to personalize and optimize information and advertising content. As a rule, data is only passed on in pseudonymized or anonymized form, so that it is not possible to identify you from the data transmitted. In addition, we select our partners carefully and only work with trustworthy third-party companies that undertake to treat your data confidentially and comply with the applicable data protection regulations.
In addition, we only pass on data to partner companies if and insofar as this is necessary for the performance of their tasks and for contract processing. For example, to financial institutions for the purpose of processing payments. In this context, your data will also be used exclusively for contract processing and not for any other purposes. If necessary for the purposes mentioned, the data may also be transferred abroad (see section 6 below).
If you choose an online payment option such as Google Pay, Apple Pay or credit card to purchase a product, payment is made via the online payment system of the respective provider. In this case, personal and payment data is processed directly by the provider of the respective payment system. We do not know or store your payment data. The data protection provisions of the respective provider of the online payment system also apply.
If you choose the payment option purchase on account or purchase with installment payment for the product purchase, the personal data required for invoicing will be passed on to the factoring company MF Group AG, Kornhausstrasse 25, 9001 St. Gallen (Switzerland), to which the purchase price claim is assigned in these cases (see Section VI GTC). Gallen (Switzerland), to which the purchase price claim is assigned in these cases (see Section VI GTC). First name/last name, address, e-mail address, telephone number and details of the order (products ordered, invoice amount, order date) are required for invoicing; your health data is of course not required for this purpose and will not be passed on.
We also use the following additional processors for our business activities: Hubspot (CRM tool), sendinblue (newsletter tool), FedEX (shipping tool), Shopify (webshop tool), Abacus(ERP tool) and Bexio (accounting tool). None of these providers use your data for their own advertising purposes, but only as part of the contractual processing of your use of the Haarklinik's services.
Apart from the cases described, we will also disclose your information if you have expressly consented or if the disclosure is necessary to comply with the law, to enforce our privacy policy or to protect our or other rights, namely our rights arising from the contractual relationship, property or security.
Finally, personal data could be sold or transferred to the legal successor in the event of a sale, merger or other restructuring of the Haarklinik as part of this process.
The Haarklinik is based in Switzerland and generally works with Swiss partner companies, e.g. trust companies or factoring companies, as part of its business activities. This may also involve the disclosure of information within the meaning of section 5. As the EU recognizes Switzerland as a third country with an adequate level of data protection and cross-border data transfer is possible without additional requirements, this does not result in any disadvantages or risks for you under data protection law.
The Haarklinik is also entitled to transfer your data to affiliated third-party companies abroad in order to improve and tailor its offers and services, to fulfill its contractual obligations or to improve data security, if and to the extent that this is expedient for the data processing described in this declaration.
The Haarklinik ic ensures that the third-party companies concerned treat your data confidentially and comply with the applicable data protection regulations. In the event that the level of data protection in a country in which a partner company of the Haarklinik is based does not correspond to the level of data protection applicable in Switzerland and the EU, the Haarklinik takes the following measures to ensure that the protection of your personal data nevertheless corresponds to that in Switzerland and the EU at all times:
§ By concluding EU standard contractual clauses with commissioned third-party companies abroad: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
§ In cases in which the data recipient is based in the USA or data is stored there, the Haarklinik ensures that the commissioned third-party companies are Swiss-US or EU-US Privacy Shield certified: https://www.privacyshield.gov/welcome
The website uses cookies. Cookies are information and text files which your internet browser automatically stores on your computer when you visit our website. Cookies neither damage your computer's hard disk nor do they transmit new, personal data to the Haarklinik . Cookies are used by almost all websites and servers.
Cookies help in various ways to make your visit to our website easier, more pleasant, more effective and more secure. With the help of cookies, we can optimize the user-friendliness of our website. Cookies enable us, for example, to recognize you as a user of our website without identifying you personally. We also use cookies to track who has visited our website and to deduce how often certain pages or offers are visited, which subpages of the website are particularly popular and to generally determine how the website is used. We use other cookies so that you can move freely on our portal and use its functionalities, for example when accessing restricted areas. Cookies may also be required, for example, to use shopping baskets or payment functions and thus guarantee you as a user added value and improved user-friendliness. Cookies can also be used to store options you have selected or decisions you have made as saved settings in order to make your visit to the website more convenient. Cookies are also used to collect information in order to offer you personalized advertising that is tailored to your needs and of interest to you. Third parties, such as providers of web analysis and payment services, may also use cookies that are stored on your computer when you visit our website and use our offers and services in order to evaluate your usage behavior and the use of our services and products. The third-party providers concerned also use the data made available in this way exclusively for internal use.
Most common Internet browsers automatically accept cookies by default. You can set and configure the Internet browser you are using at any time so that the setting of cookies by our website is prevented and a message appears the first time you visit a website or in each individual case if a cookie is to be used again. In this way, you can permanently object to the setting of cookies in each individual case. Furthermore, cookies that have already been set can be deleted at any time via the Internet browser you are using or by means of other software programs. However, it is possible that the website will not function correctly without the use of cookies and the use of our services may be impossible or restricted.
Apart from the above-mentioned settings of your Internet browser, you will also be asked at the beginning of your first visit to our website via a pop-up window whether you agree or reject the use of cookies on the website.
In the event of a refusal, it is possible that the website will not function correctly without the use of cookies and/or the use of our services will not be possible or will be restricted.
The use of our digital offers is also measured and evaluated by the web analysis service Google Analytics using various technical systems.
Google Analytics is a web analytics service provided by Google Ireland Ltd (based in Ireland), which relies on Google LLC (based in the USA) as a processor. Google Analytics does not record any personal data, but helps us to measure our traffic on the website or the anonymized use of our website in order to continuously improve the user flow and your user experience. The following information may be sent to Google for this purpose:
§ the browser types and versions used,
§ the operating system used,
§ the website from which you access our website,
§ the sub-websites which are accessed by you,
§ The location of the access (location of your server),
§ an Internet Protocol address (IP address),
§ the Internet Service Provider(ISP).
§ When using this general data and information, no conclusions are drawn about your person and you are not identified. Rather, this information is required to
§ to optimize the content of the website and the advertising for it,
§ to ensure the permanent functionality of the information technology systems and the technology of the website, and
§ To provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.
It is possible that the data collected via this service is transmitted to a Google server in the USA, whereby the IP addresses are anonymized by means of IP anonymization, so that an assignment is not possible. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. This ensures that this information cannot be used to identify you personally.
You can object to the collection and processing of data by Google Analytics by installing an opt-out cookie that prevents the future collection of your data when you visit our website. You can find more information here:
https://tools.google.com/dlpage/gaoptout?hl=de
Our website may contain links to third-party websites that are not operated or controlled by The Haarklinik . The Haarklinik ic has no control over, and assumes no responsibility or liability for, the content, privacy policies, or practices of any third party web sites or services. We encourage you to read the privacy statements of any third-party websites you visit. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
The Haarklinik will only store your data for as long as is legally required or necessary for the purpose of processing. In the case of analyses, we store your data until the analysis has been completed. If we store data on the basis of a contractual relationship with you, this data will remain stored for at least as long as the contractual relationship exists and at most as long as limitation periods for possible mutual claims run or statutory or contractual retention obligations exist.
We use a variety of organizational and technical security measures to maintain security when you enter, submit or access your personal information. We offer the use of a secure server. All information is transferred to our database via secure technologies and is only accessible by persons with special access rights to these systems. The information is treated confidentially. Our security measures are continuously adapted and improved in line with technological developments. Nevertheless, by its very nature, no guarantee can be given that data will not be misused under any circumstances, which is why the Haarklinik accepts no liability for the loss of data or its access and use by third parties.
We only use the data that you have transmitted to us or that has been stored for the provision of our services when using our website. You agree that we may have your data processed by a third party if this is expedient for the provision of our offers and any contract processing. In this case, we will ensure as far as possible that these third parties comply with the legal requirements and this declaration.
The EU General Data Protection Regulation (GDPR) applies to the data disclosed and/or stored when visiting the website and using the services.
You have the right to assert your data protection rights at any time and to request information about whether and which personal data the Haarklinik processes about you. You can also have your personal data and its processing corrected, blocked or deleted at any time by sending an e-mail to hey@haar-klinik.com or in writing by post to Haarklinik Trading AG, Ruessenstrasse 18, 6340 Baar (Switzerland).
Please note that even after your request to block or delete your personal data, we must retain some of it within the scope of our statutory or contractual retention obligations (e.g. for billing purposes) and in this case only block your personal data to the extent necessary for this purpose. Furthermore, deletion of your personal data may mean that you can no longer use the services you use. Under certain circumstances, you have the right to have us pass on your personal data to you or a third party designated by you in a commonly used format.
You can object to the processing of your data for marketing and advertising purposes and the forwarding of your data by the Haarklinik to partner companies within the meaning of section 5 at any time by e-mail or by sending a letter by post to the above-mentioned addresses. Such an objection does not completely exclude the collection of personal data. The objection merely excludes the possibility of the personal data collected being processed in an anonymized form for marketing purposes and also being forwarded to and analyzed by other companies for this purpose. In order to completely exclude or reduce the collection of personal data, the steps mentioned in sections 7 and 8 regarding the deactivation of cookies and the prevention of the collection and processing of data by tracking and web analysis systems must be followed. However, this may mean that you can no longer use the services you use.
Furthermore, you have the right to lodge a complaint with the competent supervisory authority regarding data processing. You can do this with the supervisory authority at your place of residence, workplace or the location of the alleged data protection breach.
By using our website and/or our products and services, you agree to this privacy policy.
This privacy policy is subject to the General Data Protection Regulation of the European Union (GDPR). The place of jurisdiction is the registered office of the Haarklinik or the place of residence of the data subject.
As our website and products evolve and new technologies are introduced, The Haarklinik may need to update this Privacy Policy from time to time. Any significant changes to the privacy policy will be communicated to customers recorded in our internal customer database by e-mail.
The current and applicable privacy policy is also always available on our website and can be printed out from there. If we change our privacy policy, we will update the date of the privacy policy listed below.
This privacy policy was last amended on 21.02.2023.
Baar, 21.02.2023